Clients Complaints

We at the Housing Bank for Trade & Finance Palestine are committed to provide our customers with innovated banking services of high quality, which meet their needs and exceed their expectations, in line with the latest developments in international financial and banking markets.

Your experience gives us the opportunity to put matters right for you and to improve our products and services .

To Submit your Comments please chose any of the following means and as per your convenience :

  • Visit any of our branches   
  • Personally by visiting the Compliance Center  during official working hours
  • Call us on our direct line02-2964282
  • Send your complaint by Fax on 2974273
  • By Mail: Ramallah / Al Quds St. / Al Masion / P.O. Box (1473) Ramallah

General Notes
  • The complaint will be studied and treated objectively and professionally through an independent center (Compliance Center)
  • The Complaint will be answered within (10) working days from the date of receipt the complaint.
  • The following complaints will be excluded:
    The complaints that are currently manifested in front of courts or the complaints that have already attained a court ruling, complaints have no complainant name or complainant information, ,in the case that the  complainant  does not have the right to legally dispose of the account, client's inquiries and suggestions, , complaints containing abuse or defamation or threat, the complaints that have already submitted and responded to unless these complaints have new updates can be considered.